We pack and process orders 7 days a week, so your pleasure picks can get moving as quickly as possible. As soon as your order has been dispatched, you’ll receive tracking details by email.

UK delivery
Standard delivery: 2–4 working days — £3.99
Express delivery: 1–3 working days — £5.99

US delivery
Standard delivery: 3–17 working days — $9.99
Express delivery: 2–11 working days — $13.99

Most U.S. orders are fulfilled from our U.S. based stock, helping your parcel arrive as smoothly as possible.

Delivery times are estimated from dispatch. Occasionally, parcels may take a little longer due to carrier delays, customs checks, busy seasonal periods, or delivery to remote/non-mainland locations such as Hawaii.

Free UK shipping on orders over £50
Free US shipping on orders over $50

Yes. Every order ships in plain, unbranded packaging with no product details on the outside.

Orders are processed every day of the week, including weekends. During busy periods, processing may take a little longer — but we always aim to get your order out ASAP.

Yes. As soon as your order ships, we’ll email you tracking details so you can follow it all the way to your door.

Right now we offer shipping to the UK and USA (US only) using the options shown above.

Most U.S. orders are fulfilled from our U.S.-based stock, helping your parcel arrive as smoothly as possible.

If any import duties, local taxes, or customs fees are charged, these are set by local authorities and are the responsibility of the recipient. Customs checks can also occasionally add delays, especially during busy periods or for remote/non-mainland locations.

We can’t guarantee exact delivery dates because carriers, weather, and peak seasons can affect timelines — but we’ll always help you track it down. Using your tracking link is the fastest way to see live updates.

Please check:

• safe place / porch / bins
  
• neighbours / reception / mailroom
  
• any delivery photo or notes in tracking
  

If it still hasn’t turned up, email us and we’ll help you investigate.

We pack orders carefully, but if something’s not right, email us with:

• your order number
  
• a photo of what arrived (and packaging, if relevant)
  

Please contact us within 30 days of delivery so we can make it right.

Questions, worries, or you just want a human? Email us at hello@nirobi.co.uk and we’ll take care of you.